Client: UNHCR Macedonia
Beneficiary: Institute for Social Activities
Industry: Social Protection
Challenge:
UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.
As part of their activities, UNHCR Macedonia in close collaboration with the Institute for Social Care in Macedonia are contributing to digitalize the process of training to the social workers across the country working in the area of social protection.
The Institute for Social Care in Macedonia faced the challenge of providing effective training to social workers across the country who work in the area of social protection. With a widely dispersed workforce and limited resources, it was difficult to provide in-person training sessions and keep up with the latest best practices from around the world.
Due to the nature of the content targeted activities that are related with the children at risk, single parent, refugees, persons with disabilities and other marginalized groups, the modules needed to be understandable and engaging for the social workers.
Strategy & Solution:
Institute for Social Care faced the challenge of providing sustainable long-term trainings for social workers through a digital platform. To address this, they partnered with the UNHCR Macedonia and enlisted the expertise of EPISTUM eLearning Consultant to design simple engaging eLearning modules using the H5P interactive e-course tool within the current e-platform.
EPISTUM eLearning Consultant has designed and delivered 11 eLearning modules by:
- Utilized H5P Course Presentation module to present information in a linear arrangement slides;
- Meticulously crafted e-courses with simple text, images, graphics, and interactive text displays;
- Included interactive elements such as flip cards, click-to-open buttons, and questions to engage learners and check knowledge;
- Fully responsive design optimized for use on any device, including touch screens;
- Incorporated a well-designed learning approach tailored to the specific curriculum to ensure effective acquisition of skills and knowledge;
- Intended to increase learner engagement and motivation, as well as improve retention and knowledge transfer by simple but enthralling look and feel.
Results
As a result of the partnership between the Institute for Social Care, UNHCR Macedonia, and EPISTUM eLearning Consultant, the challenge of providing sustainable long-term training for social workers through a digital platform was successfully addressed. The following outcomes were achieved:
- The development of 11 eLearning modules that were engaging, interactive, and simple to navigate, resulting in increased learner engagement and motivation.
- Utilization of the H5P Course Presentation module ensured a linear arrangement of slides, with clearly marked fields for moving forward or backward, providing an intuitive user experience.
- The inclusion of interactive elements such as flip cards, click-to-open buttons, and questions allowed learners to actively engage with the content, leading to improved retention and knowledge transfer.
- The fully responsive design of the e-courses optimized for use on any device, including touch screens, resulted in improved accessibility for learners.
- The use of cutting-edge technology, such as the H5P Course Presentation module, and interactive elements has ensured maximum engagement and knowledge retention among learners, resulting in increased competence and confidence.
- The enthralling look and feel of the eLearning modules contributed to a positive learning experience and made the training more enjoyable.
This collaboration has truly transformed the landscape of eLearning and has set a new benchmark for excellence in digital training solutions. A total of 370 active learners are enrolled to the e-courses on the digital platform from 66 various social providers and social protection institutions across the country.
If asked to rate their likelihood of recommending our product to their friends and colleagues on a scale from 1 to 10 (extremely likely), the client gave us a rating of 10.