Challenge:
BPB bank wanted to streamline its employee training processes and improve overall knowledge retention among its staff. The bank’s traditional training methods, were inefficient and time-consuming, resulting in missed training opportunities, low employee engagement, and high costs.
With over 400 employees across the country, BPB bank faced challenges in managing some employee training programs due to the inefficiencies and high costs associated with traditional training methods such as in-person workshops and classroom-style sessions.
The bank relied on manual, paper-based systems to manage their training programs, resulting in difficulty in tracking employee progress and generating customized reports. The lack of a centralized learning platform made it difficult to ensure employees received necessary training materials on time.
Assessment of Needs: The bank’s Training and Development team carried out a comprehensive assessment of its training needs and identified the following key requirements:
- Customized Training Content: The bank required a solution that would allow them to create, manage, and deliver customized training content to employees.
- Automated Processes: The bank wanted to automate its training processes, including course enrolment, completion tracking, and certification.
- User-Friendly Interface: The bank wanted the LMS to be easy to use, with a user-friendly interface that would encourage employee engagement and participation.
- Reporting and Analytics: The bank required an LMS that would provide robust reporting and analytics capabilities, allowing them to measure the effectiveness of their training programs.
- Interactive & interesting online e-courses (SCORM) with high retention rate.
Strategy & Solution:
To address these challenges, the BPB bank decided to implement a customized Learning Management System (LMS) that would meet its specific needs. The LMS was designed to automate many of the bank’s internal processes related to employee training, including scheduling, reporting, and record-keeping. The LMS was also equipped with a range of custom-made functionalities:
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Customized user experience:
The customized user dashboard page provides users with a comprehensive overview of their activities on the platform, including information about the time they have spent on the platform, any badges they have earned, and the number of courses they have successfully completed.This information is visible only for the super admin, who has overview of the whole LMS platform.
The dashboard for each user individually includes a block for showing the user’s badges which are visual representation of their progress based on their activities on the platform and assessment scores.The user can see only top 10 performers on the platform, i.e. those colleagues with Gold Badges. This is a motivational Leader-Board encouraging colleagues to achieve gold badge status.
The user-friendly localized interface of the overall platform and accessibility in both English and Albanian, have increased employee engagement in training programs. This has translated into a higher level of knowledge retention and better application of training in the workplace.
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Custom course categories
This feature helps to keep the platform extra organized and user-friendly, thus provides clients with the flexibility they need to meet their specific needs and requirements.
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Comprehensive Reports and Analytics
Reports Dashboard provides detailed information about each category, allowing administrators to see exactly how the platform is being used. The dashboard includes a range of key metrics, such as the number of Active Users, Course Enrolment and Course Completion Rate, Course Progress, Popular Courses, Certificate States, and Inactive Users. This information helps clients to understand the performance of their platform and provides them with insights into how they can improve their training programs.
The Reports and Analytics Dashboard is fully customizable, which means that administrators can tailor it to meet their specific needs. They can choose which information they want to display, and they can arrange the blocks to fit their preferences.
In addition, the Reports and Analytics can be downloaded in CSV, excel, PDF, or sent by email. This makes it easy for administrators to share the information with others or to use the data for further analysis.
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Custom evaluation surveys
Evaluation forms for both trainers and trainees after finishing each online interactive e-course.
The feedback gathered from the course evaluation forms can be used to improve the courses, to make changes to the course materials, and to provide better support to students. Reports regarding all of these evaluation surveys are available to the administrators of the LMS.
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Exit interview form feature
This survey as an official password-protected data secured HR document that is designed to provide insights into the reasons behind employee departures and to help organizations identify areas for improvement.
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Custom notifications, pop-ups and email reminders
With this feature, users can stay focused on their learning goals and stay engaged in their coursework. It also helps to keep users on track, as they are alerted when they are enrolled to a course, assigned to an evaluation form, when new activities are added, or when the deadline is approaching, so they can stay informed about new course activities, ensuring that they never miss a beat.
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Badges:
The learners can receive badges by completing certain activities within the course, such as quizzes, interactive content, and other types of lessons. These badges in Dashboard view serve as a form of recognition and motivation for the learners, encouraging them to stay engaged in the learning process and strive to achieve their learning goals. They can also check quick leader board, showing the top 10 performers on the platform – those with Gold Badge status. This view also provides users with quick access to the courses they are currently enrolled in and helps them keep track of their progress.
The administrators have the capability to set these milestones and award the badges, making the learning experience on LMS more interactive and rewarding for the learners.
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Custom interactive training
But the BPB bank didn’t stop there. They recognized that a successful training program requires more than just an LMS – it requires engaging, effective content that meets the needs of their employees. So our team worked closely with the bank to develop and implement a comprehensive online training program that included not only 5 interactive e-learning courses but also simulations and assessments to reinforce learning. All of the 5 online e-courses (SCORM) were designed to be interactive with high retention rates, making it more engaging and effective for learners.
Results:
The implementation of the LMS has had a transformative game-changer impact on the BPB bank’s training programs, significantly reducing administrative burdens and increasing efficiency.
With the new system in place, the bank is now able to automate their training processes, track employee progress, generate customized reports, and gain greater visibility into compliance training completion rates. The custom features developed are allowing the bank to further optimize their training programs and streamline their processes. The integration of interactive e-courses, regular assessments and quizzes is helping to ensure that employees are retaining the information covered in the training, and that they are able to apply it in real-world scenarios.
As a result, the bank has seen a significant improvement in their training outcomes, including:
- Improved Employee Engagement:
- Automated Training Processes
- Increased Training Participation
- Enhanced Reporting and Analytics
Conclusion:
In conclusion, the successful implementation of the LMS solution has enabled the BPB bank to revolutionize their training approach, ultimately resulting in improved employee engagement, increased efficiency, and enhanced reporting capabilities. The custom development features added by EPISTUM team have further enabled the bank to streamline their training programs, delivering impactful training that supports the growth and success of the business and reduced risk of compliance violations. The bank can now confidently ensure compliance with industry regulations, while also ensuring that employees are fully equipped to meet the demands of their roles. Though the organization already had a strong culture of learning, the adoption of an LMS has helped to further amplify this culture and facilitate even more widespread e-learning opportunities, resulting in an overall improvement in the bank’s performance.