Ohridska Banka AD Skopje
Client: Ohridska Banka AD Skopje and Sparkasse Bank AD Skopje
Industry: Finance
Challenge:
Ohridska Banka AD Skopje and Sparkasse Bank AD Skopje have merged and needed to ensure all employees are familiar with the new regulations. A dedicated team has been established to manage the accession process and ensure a smooth transition. However, due to limited time, the team has decided to conduct employee knowledge testing in a digital e-testing environment to make the process easier and more efficient.
Sparkasse bank needed to ensure that all employees are well-prepared to work effectively in the newly merged bank, with knowledge of the new working aspects, processes, systems, and regulations that come with the merger.
The e-testing platform would allow employees to participate in testing processes from anywhere while ensuring tracking and accurate progress recordings. Additionally, paying attention to environment protection, the bank wanted the whole process to be paper free.
Assessment of Needs: The bank’s team carried out a comprehensive assessment of the regulations and processes that needed to be evaluated by the employees. For that purpose, they identified a need for e-testing digital platform which is user-friendly, accessible, and secure, while providing accurate progress tracking and reporting.
Strategy & Solution:
To address these challenges, Ohridska Banka AD Skopje decided to use e-testing digital platform that would meet its specific needs. Our EPISTUM eLearning team has had customized the digital platform to fulfill the following specific goals:
- Centralized Testing: Providing a centralized place to conduct testing so that all employees, regardless of their location, can participate. This eliminates the need for traditional offline testing, which can be time-consuming and costly.
- Quick Results: This allows the banks to monitor progress and provide timely feedback to employees, helping them improve their knowledge and skills.
- Advanced Reporting and Tracking: Providing advanced reporting and tracking capabilities. This includes generating reports on employee progress, identifying knowledge gaps, and providing recommendations for further training. This allows the banks to make data-driven decisions and ensure that all employees are familiar with the new regulations.
- Automation: Reducing the amount of paperwork processed by automating the testing process in the online environment. This includes the automated creation of test variants for each question, as well as qualitative and quantitative assessments that measure learner knowledge. This not only saves time, resources and ensures fairness and prevents cheating but also contributes to environment protection.
- Security: Ensuring the e-testing environment is secure, and that user data is protected. This involves implementing user authentication protocols, data encryption, and other security measures to protect sensitive information.
Results
The e-testing digital platform provided evaluators with a comprehensive view of employees’ progress through its advanced reporting and tracking system. This allowed for the identification of specific areas in which employees required improvement, ultimately enhancing their overall performance.
One key benefit of the platform was that it allowed employees to participate in testing processes from their own workplace, thereby reducing the need for travel to specific locations to conduct testing. This was a highly appreciated feature by staff members as it saved time and resources. Furthermore, the platform’s ability to deliver immediate results following the testing period allowed employees to receive timely feedback on their performance. This feedback enabled them to take corrective action, if necessary, thereby helping to further improve their overall knowledge and skill levels.
The e-testing platform was highly effective in handling a large number of users simultaneously. In this case, it was able to manage hundreds of employees taking a 2-hour test comprised of 26 randomly selected questions from a database containing approximately 100 questions for the new regulations. The results indicated that the employees had a good understanding of the material, with an average score of 73%, which is considered passing.
Overall, the e-testing platform proved to be a highly valuable tool for evaluating employee knowledge and identifying areas for improvement. Its ability to handle large numbers of users, provide immediate results, and allow testing from any location made it a highly efficient and effective solution.