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TBM Evolution’s Journey to Effective Remote Learning and Collaboration

Challenge

TBM Evolution, an event management company with over 15 years of experience, faced a challenge of training its 300+ employees. The company had two office locations in Prague and Moscow and needed an e-learning management system that could provide interactive and fast training to their employees. With the onset of the COVID-19 pandemic, the company faced a significant challenge in organizing events that were safe and compliant with government regulations.

In the past, the company had conducted training occasionally, involving half or more of the company staff from both locations. The senior sales agents were responsible for conducting the training, which led to a situation where they became unavailable for priority work duties, causing logistical and operating problems for the company.

With more than 300 employees spread across multiple locations, including remote workers, the company needed an e-learning management system (LMS) that could provide interactive and quick training to all its employees as well to help organize online virtual events.

The platform had to be easy to learn, with a small learning curve, so that the employees could start working as soon as possible. Additionally, the company required the LMS to integrate with other HRM software used within the organization.

 

Strategy & Solution

To address the challenges faced by TBM Evolution, the company engaged our team to provide an e-Learning solution that would meet their needs. After a thorough analysis of the company’s requirements, we recommended the implementation of EPISTUM LMS, which is a robust, cloud-based e-Learning platform designed to provide interactive and engaging training to employees.

The implementation of EPISTUM LMS was completed in record time, which allowed senior sales agents to focus on their priority work duties. The e-Learning platform was designed to be user-friendly, multilingual, and responsive, ensuring that all employees could easily access and complete the training courses from anywhere and at any time.

The implementation of the e-Learning platform also helped managers keep track of the educational progress of each employee individually. This allowed them to monitor employee performance and identify any gaps in knowledge, which could be addressed through additional training or support.

Over time, the company added new e-courses to the LMS, starting with three and growing to 15, as new sales techniques and methods were introduced. More than 300 employees successfully completed the training, leading to a well-structured and organised internal knowledge base that is readily available to train new employees.

Main features of the solution:

  • User-friendly and multilingual e-Learning platform designed for interactive and fast training
  • Personalised training courses that cater to individual employee needs
  • Interactive elements such as videos, quizzes, and simulations to keep learners engaged
  • Tests to identify the level of training required for each employee
  • Option to modify and add new courses as required
  • Ability for managers to track employee progress and identify knowledge gaps
  • Integration with other HRM software used within the organisation
  • BBB Virtual Conference Room:
  • A virtual conference room that allows for online meetings, webinars, and collaboration
  • High-quality audio and video conferencing capabilities
  • Screen-sharing and real-time collaboration tools for effective communication
  • Recording and playback functionality to enable employees to revisit the sessions if required
  • Customizable features such as backgrounds and layouts to suit different needs and preferences.

    Results:

    • Senior sales agents were freed from training duties, allowing them to focus on priority work duties.
    • Employees were able to access and complete training courses easily from anywhere and at any time.
    • Training courses were designed to be interactive and engaging, resulting in a more motivated workforce.
    • Personalized training allowed for employees to receive training based on their skill level and knowledge, leading to improved employee confidence.
    • The ability to modify and add new courses as required ensured that the company could adapt to changes in sales techniques and methods.
    • Managers could track employee progress and identify knowledge gaps, leading to improved employee performance.
    • More than 300 employees successfully completed the training, resulting in a well-structured and organized internal knowledge base.
    • The inclusion of the BBB virtual conference room allowed for effective communication and collaboration between employees, even when working remotely.
    • High-quality audio and video conferencing capabilities enabled the company to conduct online meetings and webinars, saving time and resources.
    • Customizable features such as backgrounds and layouts allowed the company to tailor the virtual conference room to suit their specific needs and preferences.

    The implementation of the e-Learning platform led to a more motivated and confident workforce, improved employee performance, and a well-structured and organized internal knowledge base.  It allowed the senior sales agents to focus on their priority work duties, improving the logistical and operating functions of the company. The solution provided an excellent overview of the education progress of each employee, allowing managers to easily identify areas of strength and weakness.

    Оur commitment and effort contributed to fruitful and successful cooperation. TVM Evolution has become a long-term partner and user of our services since 2014.

     

     

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