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Category: Case Studies

TBM Evolution’s Journey to Effective Remote Learning and Collaboration

Posted on by Eptisum@dmin

Challenge

TBM Evolution, an event management company with over 15 years of experience, faced a challenge of training its 300+ employees. The company had two office locations in Prague and Moscow and needed an e-learning management system that could provide interactive and fast training to their employees. With the onset of the COVID-19 pandemic, the company faced a significant challenge in organizing events that were safe and compliant with government regulations.

In the past, the company had conducted training occasionally, involving half or more of the company staff from both locations. The senior sales agents were responsible for conducting the training, which led to a situation where they became unavailable for priority work duties, causing logistical and operating problems for the company.

With more than 300 employees spread across multiple locations, including remote workers, the company needed an e-learning management system (LMS) that could provide interactive and quick training to all its employees as well to help organize online virtual events.

The platform had to be easy to learn, with a small learning curve, so that the employees could start working as soon as possible. Additionally, the company required the LMS to integrate with other HRM software used within the organization.

 

Strategy & Solution

To address the challenges faced by TBM Evolution, the company engaged our team to provide an e-Learning solution that would meet their needs. After a thorough analysis of the company’s requirements, we recommended the implementation of EPISTUM LMS, which is a robust, cloud-based e-Learning platform designed to provide interactive and engaging training to employees.

The implementation of EPISTUM LMS was completed in record time, which allowed senior sales agents to focus on their priority work duties. The e-Learning platform was designed to be user-friendly, multilingual, and responsive, ensuring that all employees could easily access and complete the training courses from anywhere and at any time.

The implementation of the e-Learning platform also helped managers keep track of the educational progress of each employee individually. This allowed them to monitor employee performance and identify any gaps in knowledge, which could be addressed through additional training or support.

Over time, the company added new e-courses to the LMS, starting with three and growing to 15, as new sales techniques and methods were introduced. More than 300 employees successfully completed the training, leading to a well-structured and organised internal knowledge base that is readily available to train new employees.

Main features of the solution:

  • User-friendly and multilingual e-Learning platform designed for interactive and fast training
  • Personalised training courses that cater to individual employee needs
  • Interactive elements such as videos, quizzes, and simulations to keep learners engaged
  • Tests to identify the level of training required for each employee
  • Option to modify and add new courses as required
  • Ability for managers to track employee progress and identify knowledge gaps
  • Integration with other HRM software used within the organisation
  • BBB Virtual Conference Room:
  • A virtual conference room that allows for online meetings, webinars, and collaboration
  • High-quality audio and video conferencing capabilities
  • Screen-sharing and real-time collaboration tools for effective communication
  • Recording and playback functionality to enable employees to revisit the sessions if required
  • Customizable features such as backgrounds and layouts to suit different needs and preferences.

    Results:

    • Senior sales agents were freed from training duties, allowing them to focus on priority work duties.
    • Employees were able to access and complete training courses easily from anywhere and at any time.
    • Training courses were designed to be interactive and engaging, resulting in a more motivated workforce.
    • Personalized training allowed for employees to receive training based on their skill level and knowledge, leading to improved employee confidence.
    • The ability to modify and add new courses as required ensured that the company could adapt to changes in sales techniques and methods.
    • Managers could track employee progress and identify knowledge gaps, leading to improved employee performance.
    • More than 300 employees successfully completed the training, resulting in a well-structured and organized internal knowledge base.
    • The inclusion of the BBB virtual conference room allowed for effective communication and collaboration between employees, even when working remotely.
    • High-quality audio and video conferencing capabilities enabled the company to conduct online meetings and webinars, saving time and resources.
    • Customizable features such as backgrounds and layouts allowed the company to tailor the virtual conference room to suit their specific needs and preferences.

    The implementation of the e-Learning platform led to a more motivated and confident workforce, improved employee performance, and a well-structured and organized internal knowledge base.  It allowed the senior sales agents to focus on their priority work duties, improving the logistical and operating functions of the company. The solution provided an excellent overview of the education progress of each employee, allowing managers to easily identify areas of strength and weakness.

    Оur commitment and effort contributed to fruitful and successful cooperation. TVM Evolution has become a long-term partner and user of our services since 2014.

     

     

Revolutionizing Inspector Training: Elevating the Government Inspection Council’s Expertise Through eLearning

Posted on by Eptisum@dmin

Client: EBRD (European Bank for Reconstruction and Development)

Beneficiary: Inspection Council

Industry: Government Agency

 

Background: The Government Inspection Council (IC) in Skopje, Macedonia, recognized the need to improve the effectiveness of inspections and the capacity of state inspectorates. To achieve this goal, they embarked on a technical assistance project called “Support to Improve Effectiveness of Inspections,” which required the development of an e-learning and e-testing platform to provide capacity building for state inspectorates.

 

Challenge: The Inspection Council (IC) faced several challenges when it came to implementing its technical assistance project “Support to Improve Effectiveness of Inspections”. One of the main challenges was that IC needed a platform that could offer course and quiz management, reporting functionalities, and multilingual support. The e-learning solution also had to be scalable, user-friendly, and accessible to inspectors across the country.

Another challenge was the redesign of the IC’s website to suit the requirements of the new LMS system while following the new corporate image of the Government. The new website had to be based on a simple Content Management System (CMS) that provided multilingual support and followed the best internet practices for responsive web design. The updated website had to be accessible in three languages—Macedonian, Albanian, and English—and allow for simple content management, addition, and editing across all three languages.

Furthermore, the IC faced the challenge of developing a total of 42 e-learning courses (8 interactive courses and 13 generic courses) in two languages (Macedonian and Albanian) for capacity building among state inspectorates and to improve the effectiveness of inspections. The IC also had to collaborate with 16 different inspectors who were writing the content. Each inspector had their own writing style, which presented a challenge in developing a cohesive and standardized e-learning experience.

 

Strategy and Solution: 

Design and development of LMS

 

 

Development of e-learning interactive courses

 

Design and development of website

 

 

 

Results

The partnership with Epistum Skopje allowed the Government Inspection Council to achieve several positive outcomes in their capacity building efforts for state inspectorates:

This case study demonstrates the successful partnership between Epistum and the Government Inspection Council, which led to the development of an e-learning platform that provided numerous benefits, including enhanced legal knowledge for inspectors, dual language education, engaged and invested inspectors, and a functional learning management system. The project was completed ahead of schedule and in a professional manner, with outstanding communication throughout. This collaboration is a great example of how partnerships between governments and private organizations can successfully achieve important goals and outcomes.

FROM PAPER BASED TO DIGITAL – A Case Study for our LMS development for BPB Bank

Posted on by Eptisum@dmin

Challenge:

BPB bank wanted to streamline its employee training processes and improve overall knowledge retention among its staff. The bank’s traditional training methods, were inefficient and time-consuming, resulting in missed training opportunities, low employee engagement, and high costs.

With over 400 employees across the country, BPB bank faced challenges in managing some employee training programs due to the inefficiencies and high costs associated with traditional training methods such as in-person workshops and classroom-style sessions.

The bank relied on manual, paper-based systems to manage their training programs, resulting in difficulty in tracking employee progress and generating customized reports. The lack of a centralized learning platform made it difficult to ensure employees received necessary training materials on time.

Assessment of Needs: The bank’s Training and Development team carried out a comprehensive assessment of its training needs and identified the following key requirements:

  1. Customized Training Content: The bank required a solution that would allow them to create, manage, and deliver customized training content to employees.
  2. Automated Processes: The bank wanted to automate its training processes, including course enrolment, completion tracking, and certification.
  3. User-Friendly Interface: The bank wanted the LMS to be easy to use, with a user-friendly interface that would encourage employee engagement and participation.
  4. Reporting and Analytics: The bank required an LMS that would provide robust reporting and analytics capabilities, allowing them to measure the effectiveness of their training programs.
  5. Interactive & interesting online e-courses (SCORM) with high retention rate.

 

Strategy & Solution:

To address these challenges, the BPB bank decided to implement a customized Learning Management System (LMS) that would meet its specific needs. The LMS was designed to automate many of the bank’s internal processes related to employee training, including scheduling, reporting, and record-keeping. The LMS was also equipped with a range of custom-made functionalities:

 

The customized user dashboard page provides users with a comprehensive overview of their activities on the platform, including information about the time they have spent on the platform, any badges they have earned, and the number of courses they have successfully completed.This information is visible only for the super admin, who has overview of the whole LMS platform.

The dashboard for each user individually includes a block for showing the user’s badges which are visual representation of their progress based on their activities on the platform and assessment scores.The user can see only top 10 performers on the platform, i.e. those colleagues with Gold Badges. This is a motivational Leader-Board encouraging colleagues to achieve gold badge status.

The user-friendly localized interface of the overall platform and accessibility in both English and Albanian, have increased employee engagement in training programs. This has translated into a higher level of knowledge retention and better application of training in the workplace.

 

This feature helps to keep the platform extra organized and user-friendly, thus provides clients with the flexibility they need to meet their specific needs and requirements.

 

Reports Dashboard provides detailed information about each category, allowing administrators to see exactly how the platform is being used. The dashboard includes a range of key metrics, such as the number of Active Users, Course Enrolment and Course Completion Rate, Course Progress, Popular Courses, Certificate States, and Inactive Users. This information helps clients to understand the performance of their platform and provides them with insights into how they can improve their training programs.

The Reports and Analytics Dashboard is fully customizable, which means that administrators can tailor it to meet their specific needs. They can choose which information they want to display, and they can arrange the blocks to fit their preferences.

In addition, the Reports and Analytics can be downloaded in CSV, excel, PDF, or sent by email. This makes it easy for administrators to share the information with others or to use the data for further analysis.


 

Evaluation forms for both trainers and trainees after finishing each online interactive e-course.
The feedback gathered from the course evaluation forms can be used to improve the courses, to make changes to the course materials, and to provide better support to students. Reports regarding all of these evaluation surveys are available to the administrators of the LMS.

 

This survey as an official password-protected data secured HR document that is designed to provide insights into the reasons behind employee departures and to help organizations identify areas for improvement.

 

With this feature, users can stay focused on their learning goals and stay engaged in their coursework. It also helps to keep users on track, as they are alerted when they are enrolled to a course, assigned to an evaluation form, when new activities are added, or when the deadline is approaching, so they can stay informed about new course activities, ensuring that they never miss a beat.

 

The learners can receive badges by completing certain activities within the course, such as quizzes, interactive content, and other types of lessons. These badges in Dashboard view serve as a form of recognition and motivation for the learners, encouraging them to stay engaged in the learning process and strive to achieve their learning goals. They can also check quick leader board, showing the top 10 performers on the platform – those with Gold Badge status. This view also provides users with quick access to the courses they are currently enrolled in and helps them keep track of their progress.

The administrators have the capability to set these milestones and award the badges, making the learning experience on LMS more interactive and rewarding for the learners.

 

But the BPB bank didn’t stop there. They recognized that a successful training program requires more than just an LMS – it requires engaging, effective content that meets the needs of their employees. So our team worked closely with the bank to develop and implement a comprehensive online training program that included not only 5 interactive e-learning courses but also simulations and assessments to reinforce learning. All of the 5 online e-courses (SCORM) were designed to be interactive with high retention rates, making it more engaging and effective for learners.

 

Results:

The implementation of the LMS has had a transformative game-changer impact on the BPB bank’s training programs, significantly reducing administrative burdens and increasing efficiency.

With the new system in place, the bank is now able to automate their training processes, track employee progress, generate customized reports, and gain greater visibility into compliance training completion rates. The custom features developed are allowing the bank to further optimize their training programs and streamline their processes. The integration of interactive e-courses, regular assessments and quizzes is helping to ensure that employees are retaining the information covered in the training, and that they are able to apply it in real-world scenarios.

As a result, the bank has seen a significant improvement in their training outcomes, including:

 

Conclusion:

In conclusion, the successful implementation of the LMS solution has enabled the BPB bank to revolutionize their training approach, ultimately resulting in improved employee engagement, increased efficiency, and enhanced reporting capabilities. The custom development features added by EPISTUM team have further enabled the bank to streamline their training programs, delivering impactful training that supports the growth and success of the business and reduced risk of compliance violations. The bank can now confidently ensure compliance with industry regulations, while also ensuring that employees are fully equipped to meet the demands of their roles.  Though the organization already had a strong culture of learning, the adoption of an LMS has helped to further amplify this culture and facilitate even more widespread e-learning opportunities, resulting in an overall improvement in the bank’s performance.

Breaking the Mold: How a Linear Approach Led to Outstanding eLearning Results

Posted on by Eptisum@dmin

Client: UNDP Macedonia

Industry: NGO

Challenge:

UNDP Macedonia is implementing the Regional Programme on Local Democracy in the Western Balkans 2 (ReLOaD2). As part of their activities, they wanted to improve the project management skills of municipalities’ representatives in the country. They have identified that municipalities lacked proper understanding and knowledge of the project management cycle, leading to inefficient project planning, execution, and monitoring. This often resulted in delayed project delivery, overspending, and low-quality project outcomes. Traditional training methods, such as in-person workshops and seminars, were not feasible due to logistical and financial constraints, as well as the ongoing COVID-19 pandemic.

UNDP needed an e-course that could effectively teach municipalities about the project management cycle, from project initiation to project closure, in a cost-effective and accessible manner. The e-course had to be designed to accommodate the diverse learning needs of the participants, including their varying levels of expertise in project management.

 

Strategy & Solution:

The EPISTUM eLearning team used a comprehensive and research-based approach to design and develop an e-course that addressed the client’s need to improve the project management skills of municipalities in Macedonia. The team followed the ADDIE model, which involved Analysis, Design, Development, Implementation, and Evaluation.

Based on the learning objectives, the team designed the e-course to be comprehensive, engaging, and interactive, with a focus on well designed and navigated project phases. The course content was broken down into six modules, each covering a different stage in the project management cycle, from project planning to project evaluation.

To ensure that the e-course was accessible and understandable to all participants, the team developed the course in Macedonian and Albanian language.

 

Results

 

As a result of the partnership between the UNDP Macedonia and EPISTUM eLearning team, the e-course proved to be a resounding success, exceeding the expectations of the client and delivering outstanding results. The course was well-received by learners, who praised the clear and concise presentation of information and engaging interactivities. The linear approach, which was carefully selected by the team, proved to be an effective way to present the non-casual content in a way that was easy to follow and understand. As a result, the learners were able to apply the concepts and principles taught in the course to real-life scenarios, leading to a significant improvement in their skills and knowledge.

This collaboration has revolutionized eLearning and raised the bar for Municipalities representatives, making it easier and faster to achieve learning goals. Our product exceeded expectations and the client rated their likelihood of recommending it to friends and colleagues a 10 out of 10. Since 2016, UNDP Macedonia has become a valued long-term partner.

 

 

Empowering Social Workers: A Digital Learning Success Story

Posted on by Eptisum@dmin

Client: UNHCR Macedonia

Beneficiary: Institute for Social Activities

Industry: Social Protection

 

Challenge: 

UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.

As part of their activities, UNHCR Macedonia in close collaboration with the Institute for Social Care in Macedonia are contributing to digitalize the process of training to the social workers across the country working in the area of social protection.

The Institute for Social Care in Macedonia faced the challenge of providing effective training to social workers across the country who work in the area of social protection. With a widely dispersed workforce and limited resources, it was difficult to provide in-person training sessions and keep up with the latest best practices from around the world.

Due to the nature of the content targeted activities that are related with the children at risk, single parent, refugees, persons with disabilities and other marginalized groups, the modules needed to be understandable and engaging for the social workers.

 

Strategy & Solution:

Institute for Social Care faced the challenge of providing sustainable long-term trainings for social workers through a digital platform. To address this, they partnered with the UNHCR Macedonia and enlisted the expertise of EPISTUM eLearning Consultant to design simple engaging eLearning modules using the H5P interactive e-course tool within the current e-platform.

EPISTUM eLearning Consultant has designed and delivered 11 eLearning modules by:

 

Results

As a result of the partnership between the Institute for Social Care, UNHCR Macedonia, and EPISTUM eLearning Consultant, the challenge of providing sustainable long-term training for social workers through a digital platform was successfully addressed. The following outcomes were achieved:

 

This collaboration has truly transformed the landscape of eLearning and has set a new benchmark for excellence in digital training solutions. A total of 370 active learners are enrolled to the e-courses on the digital platform from 66 various social providers and social protection institutions across the country.

If asked to rate their likelihood of recommending our product to their friends and colleagues on a scale from 1 to 10 (extremely likely), the client gave us a rating of 10.

 

Bridging Distance: The Cost-Saving Learning Solution for a Dispersed Social Employees

Posted on by Eptisum@dmin

Client: UNICEF

Beneficiary: Institute for Social Activities Macedonia

Industry: Social Protection

 

Challenge:

UNICEF is a global agency of the United Nations responsible for providing humanitarian and developmental aid to children worldwide specially to give every child a childhood, a future and a fair chance.

As part of their activities, UNICEF Macedonia in close collaboration with the Institute for Social Care in Macedonia are contributing to digitalize the whole process of implementation of activities for professional development and procedure for licensing of professional social workers in the area of social protection.

The challenge for the Institute for Social Activities was to effectively facilitate the education and training of professionals employed in social protection institutions and other social service providers located along the country.

The organization faced a significant challenge in providing effective training to its widely dispersed workforce across the country. Traditional training methods, such as in-person training sessions and workshops, were found to be inefficient due to the considerable time and resources required to coordinate and manage them. Additionally, the logistics costs associated with organizing these training sessions were high, leading to a significant financial burden on the organization. Furthermore, the production of printed training materials had a negative impact on the environment, leading to concerns about sustainability and corporate social responsibility. As a result, there was a pressing need to develop a more effective, cost-efficient, and sustainable training solution that could be accessed remotely by employees across the country.

 

Strategy & Solution: 

The organization decided to own a perpetual license of a digital platform for distance learning to address the challenge of providing effective training to its widely dispersed workforce. The e-platform was designed to provide remote access to training materials, reducing the need for in-person training sessions and associated logistical costs. Additionally, it was designed to be environmentally sustainable, reducing the need for printed training materials.

EPISTUM eLearning team developed a customized digital platform for distance learning that included the following components:

Additionally, the EPISTUM eLearning team has designed and delivered 11 eLearning modules using H5P interactive e-course tool within the platform.

Structure of eLearning modules:

 

Results

The development of the digital platform for distance learning has resulted in several positive outcomes for the organization. These include:

The e-platform is used by 370 learners, from which 295 are women and 75 are male from 66 different social providers and social protection institutions across the country.

If asked to rate their likelihood of recommending our product to their friends and colleagues on a scale from 1 to 10 (extremely likely), the client gave us a rating of 10.

e-Testing Digital Platform Transforms Employee Evaluation

Posted on by Eptisum@dmin

Ohridska Banka AD Skopje

Client: Ohridska Banka AD Skopje and Sparkasse Bank AD Skopje

Industry: Finance

 

Challenge:

Ohridska Banka AD Skopje and Sparkasse Bank AD Skopje have merged and needed to ensure all employees are familiar with the new regulations. A dedicated team has been established to manage the accession process and ensure a smooth transition. However, due to limited time, the team has decided to conduct employee knowledge testing in a digital e-testing environment to make the process easier and more efficient.

Sparkasse bank needed to ensure that all employees are well-prepared to work effectively in the newly merged bank, with knowledge of the new working aspects, processes, systems, and regulations that come with the merger.

The e-testing platform would allow employees to participate in testing processes from anywhere while ensuring tracking and accurate progress recordings. Additionally, paying attention to environment protection, the bank wanted the whole process to be paper free.

Assessment of Needs: The bank’s team carried out a comprehensive assessment of the regulations and processes that needed to be evaluated by the employees. For that purpose, they identified a need for e-testing digital platform which is user-friendly, accessible, and secure, while providing accurate progress tracking and reporting.

 

Strategy & Solution:

To address these challenges, Ohridska Banka AD Skopje  decided to use e-testing digital platform that would meet its specific needs. Our EPISTUM eLearning team has had customized the digital platform to fulfill the following  specific goals:

 

Results

The e-testing digital platform provided evaluators with a comprehensive view of employees’ progress through its advanced reporting and tracking system. This allowed for the identification of specific areas in which employees required improvement, ultimately enhancing their overall performance.

One key benefit of the platform was that it allowed employees to participate in testing processes from their own workplace, thereby reducing the need for travel to specific locations to conduct testing. This was a highly appreciated feature by staff members as it saved time and resources. Furthermore, the platform’s ability to deliver immediate results following the testing period allowed employees to receive timely feedback on their performance. This feedback enabled them to take corrective action, if necessary, thereby helping to further improve their overall knowledge and skill levels.

The e-testing platform was highly effective in handling a large number of users simultaneously. In this case, it was able to manage hundreds of employees taking a 2-hour test comprised of 26 randomly selected questions from a database containing approximately 100 questions for the new regulations. The results indicated that the employees had a good understanding of the material, with an average score of 73%, which is considered passing.

Overall, the e-testing platform proved to be a highly valuable tool for evaluating employee knowledge and identifying areas for improvement. Its ability to handle large numbers of users, provide immediate results, and allow testing from any location made it a highly efficient and effective solution.

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